FAQ

Once your order has been placed and confirmed, we will send you a confirmation email. You will then be kept informed by email when your order is prepared and handed over to the carrier. The carrier will then take over to keep you informed of the progress of your order. You can also track your parcel in real time on France Express with your tracking number via the France Express recipient area: France Express Recipient Area.

You will receive a confirmation email immediately after your order payment. If you do not receive anything, check your junk mail, then contact us at 04 51 14 19 69 or send us an email at contact@mobellia.com so we can check together what might have happened.

Since our products are bulky, we only offer home delivery, at the foot of the building or in front of your gate.

Delivery times are 3 to 5 working days in mainland France, and 8 to 10 days for the following destinations:

Corsica
Spain
Italy
Germany
Belgium
Portugal
Netherlands
Luxembourg

A delivery date will be automatically offered to you by our carrier. You can change it by following the link received by email and text message, and choose a date within 15 days after the proposed date.

We currently deliver to the following countries: France (excluding overseas departments and territories), Monaco, Spain (excluding the Canaries, Ceuta, and Melilla), Italy, Germany, Belgium, Portugal, the Netherlands, Luxembourg.

Delivery charges depend on the weight, size of your order, and the destination. They range from €14.99 to €69.99 for all countries, except the Balearic Islands where the rates are between €39.99 and €129.99.

You can estimate them at any time from your basket.

No, delivery to the floor is not possible. It takes place at the foot of the building/gate.

Our products are made in factories that we have carefully chosen based on the materials used and the craftsmanship. Our aluminum products are mainly made in China but also in France. Our wooden furniture comes from Vietnam, Indonesia, and China, while our ceramic tables are made in Spain.

No, we do not have physical shops or dealers.

Some of our products can be seen on the terrace of our offices in Aix-en-Provence, by appointment. Contact us by e-mail at contact@mobellia.com or by phone at 04 51 14 19 69 to arrange a visit.

A large part of our products is delivered assembled (e.g., our Calvi, Ostara, Palma, Mallorca, Menorca lounges).
For others, only the assembly of the legs is needed (e.g., Monte Carlo, Elba, Long Beach lounges, tables).
Some products must be fully assembled, but their assembly is simple (e.g., Bornéo, Bali lounges, armchairs).

All our products come with assembly instructions indicating the required assembly time.

Yes, a fitting option is available for an additional charge. The price is shown on each product sheet.

All our tables and chairs are sold separately to allow you to assemble your dining set according to your preferences.

If you notice an error, send your request to contact@mobellia.com and we will make the correction as soon as possible.

It depends on your order. For example, a table is delivered in a single parcel, while chairs and lounges may be sent in several parcels.

Take photos (close-up and overview) and send them to contact@mobellia.com so that we can find a solution for the replacement. Please keep the packaging for the return of the items.

It is entirely possible to have your order delivered to the freight forwarder of your choice.

If you have not received your order and the deadline has passed, we invite you to contact us at 04.51.14.19.69 or by email at contact@mobellia.com with your 4-digit order number at hand. This will allow us to provide you with precise information and resolve the issue quickly.

Yes, you can return your order if it does not suit you. You have a clear period of 30 days from the day of receipt. Please note that the return costs will be your responsibility and will be deducted from your refund.

All returned products must be sent back perfectly intact and in their original packaging.

To return your order, please send us a request by email at contact@mobellia.com.
Please specify a preferred pickup date according to your availability. Once the date is confirmed, we will send you one or more return slips to attach to the original box, which must therefore be kept safe, before the carrier arrives for collection.

The refund will be made to your payment method no later than 14 days after receiving the returned goods, subject to the condition of the returned goods. You will then receive a confirmation email of your refund.

If an item received does not suit you, it is entirely possible to exchange it. You just need to send your request by email to contact@mobellia.com and we will handle your request together.

Please note, however, that the return shipping costs for the product to be exchanged will be your responsibility and will be deducted from your original payment method.

Return costs are your responsibility in case of dissatisfaction, regardless of the condition of the products.

However, if the product arrived damaged or has a defect, we cover the return costs.

If you notice an error or wish to change your order shortly after placing it, contact us immediately. After a period of 48 hours, it will no longer be possible to cancel or change your order if it has already been sent.

In this case, please contact us by email at contact@mobellia.com to arrange the return of your order.

Once your order is confirmed, you will receive a confirmation email with a link to download your invoice.

No, creating an account is not mandatory. However, we recommend that you create one to make it easier to track your orders and receive our offers and news in advance.

It is not possible to reserve an item, but you can pre-order it if it is not yet in stock.

Yes, it is possible to order an out-of-stock item through our pre-order system. This allows you to place and pay for your order immediately, and receive it as soon as the item is available again. The expected delivery time is indicated at the time of pre-order.

Yes, you can place an order by phone from Monday to Friday between 9 a.m. and 12 p.m. and from 2 p.m. to 5 p.m. by calling us at 04.51.14.19.69.

Yes, all our products come with a 2-year warranty

No, unfortunately we do not send samples.

The offered payment methods are as follows:

Bank card: Visa, MasterCard, Carte Bleue, American Express
Bank transfer
Paypal
Payment in 4 instalments without fees up to €2000 via Paypal
Payment in 4 instalments without fees up to €4000 via Alma
Apple Pay

At the time of payment, several options will be offered to you, including bank transfer. If you select this option, bank details will be sent to you by e-mail. The order will be finally confirmed upon receipt of your transfer, and you will receive a confirmation e-mail.

Yes, Mobellia employs all means to ensure the safety of payments. For this, the Site uses the Shopify Payments solution. This tool allows complete confidentiality of personal data, especially banking information. Indeed, Shopify Payments complies with the PCI Data Security Standard and supports 3D Secure payments. The data is fully encrypted and is never stored on the Site at any time.

Yes, it is possible to pay up to 4 times without extra charges using Paypal or Alma

At the time of payment, select PayPal as the payment method. You will then be redirected to the application, where the option to pay in installments for a maximum amount of €2000 will be offered to you.

Yes, we occasionally offer special deals. We recommend that you sign up for our newsletter to be informed of them first.

When you go to your basket to complete the payment, a "discount code" section will appear above the order total. This is where you will need to enter your discount code.

Yes, as a tradesperson, you benefit from a 10% discount on your entire order. To learn more about the terms, we invite you to contact us at business@mobellia.com.

You can contact our customer service by e-mail at contact@mobellia.com or by telephone at 04 51 14 19 69. We are reachable from Monday to Friday, from 9 a.m. to 12 p.m. and from 2 p.m. to 5 p.m.

A dedicated team is at your service at + (33) 04 51 14 19 69 or at the address business@mobellia.com from Monday to Friday from 9 a.m. to 12 p.m. and from 2 p.m. to 5 p.m.

Yes, payment by official order is accepted, please send your request to the address contact@mobellia.com

Yes, at the time of your purchase, the value-added tax is included. However, you can reclaim it during your tax declaration if the furniture is used as part of your professional activity.

Yes, our products are made for outdoor use, with materials resistant to rust, dampness, sunlight, and cold.

Our sunshades have a UPF50+ protection rating and our cushion covers are water-repellent and treated against UV rays.

Everything is designed for worry-free use outdoors. In winter, the frames of our furniture can stay outside, but we recommend storing the cushions to extend their lifespan.

Our products are designed for outdoor use and require little upkeep. A wash with soapy water is enough, followed by rinsing and drying. The cushion covers, which can be removed, are machine washable at a low temperature. For the winter, we recommend sheltering them or using a suitable protective cover.

To make things easier for you, a hyperlink to the matching cover is directly included in each of our product sheets, under the 'Usage Tips' tab.

Yes, our photographs are taken by a professional photographer to faithfully reflect the reality of our products.
However, as in real life, the perception of colours may vary depending on the lighting. For example, the grey of our Palma lounge may appear slightly beige under strong sunlight.

Yes, it is possible for most of our collections. The Monte Carlo, Palma, Borneo, Amalfi, Elba, and Ostara collections allow you to create a custom living room by choosing the number of seats as well as the color of the frame and cushion covers.

Yes, this customization is available for the Monte Carlo, Palma, Amalfi, and Elba collections. You can choose both the color of the frame and that of the cushion covers according to your preferences.