FAQ

Once your order is placed and confirmed, we will send you a confirmation email. You will then be kept informed by email when your order is prepared and handed over to the carrier. The latter will then take over to keep you informed about the delivery of your order. You can also track your package in real-time on France Express with your tracking number via the recipient area of France Express: France Express Recipient Area.

You will receive a confirmation email immediately after the payment of your order. If you do not receive anything, please check your spam folder, then contact us at 04 51 14 19 69 or send us an email at contact@mobellia.com to verify together what may have happened.

Since our products are bulky, we only offer home delivery, at the foot of the building or in front of your gate.

Delivery times are 3 to 5 working days in mainland France, and 8 to 10 days for the following destinations:

race
Spain
Italy
Germany
Belgium
Portugal
The Netherlands
Luxembourg

A delivery date will be automatically proposed to you by our carrier. You can modify it by following the link received by email and SMS, and choose a date within 15 days after the proposed date.

We currently deliver to the following countries: France (excluding DOM-TOM), Monaco, Spain (excluding the Canary Islands, Ceuta, and Melilla), Italy, Germany, Belgium, Portugal, the Netherlands, Luxembourg.

Delivery charges depend on the weight, volume of your order, and the destination. They range from €14.99 to €69.99 for all countries, excluding the Balearic Islands where the rates are between €39.99 and €129.99.

You can estimate them at any time from your cart.

No, delivery to the floor is not possible. It takes place at the foot of the building/gate.

Our products are manufactured in factories that we have carefully selected based on the materials used and the craftsmanship. Our aluminum products are mainly made in China but also in France. Our wooden furniture comes from Vietnam, Indonesia, and China, while our ceramic tables are made in Spain.

No, we do not have physical retail locations or resellers.

Some of our products are visible on the terrace of our offices in Aix-en-Provence, by appointment. Contact us by email at contact@mobellia.com or by phone at 04 51 14 19 69 to arrange a visit.

A large part of our products is delivered assembled (e.g.: our sofas Calvi, Ostara, Palma, Mallorca, Menorca).
For others, only the assembly of the legs is necessary (e.g.: Monte Carlo, Elba, Long Beach lounges, tables).
Some products require full assembly, but their assembly is simple (e.g.: Borneo, Bali lounges, loveseats).

All our products are delivered with an assembly manual indicating the required assembly time.

Yes, a mounting option is available for an additional fee. The rate is indicated on each product sheet.

All our tables and chairs are sold separately to allow you to create your dining set according to your preferences.

If you notice an error, please send your request to contact@mobellia.com and we will make the correction as soon as possible.

It depends on your order. For example, a table is delivered in a single package, while chairs and sofas can be shipped in multiple packages.

Take photos (close-up and overview) and send them to contact@mobellia.com so that we can find a solution for the replacement. Please keep the packaging for the return of the items.

It is entirely possible to have your order delivered to the freight forwarder of your choice.

If you have not received your order and the deadline has passed, we invite you to contact us at 04.51.14.19.69 or by email at the address contact@mobellia.com by having your 4-digit order number at hand. This will allow us to provide you with accurate information and resolve the issue quickly.

Yes, you can return your order if it does not suit you. You have a period of 30 clear days from the day of receipt. It is specified that the return shipping costs will be at your expense and will be deducted from your refund.

All returned products must be sent back perfectly intact and in their original packaging.

To return your order, please request it by email at contact@mobellia.com.
Indicate a desired pickup date based on your availability. Once the date is confirmed, we will send you one or more return labels to affix to the original box, which you should keep safe, before the carrier arrives for the pickup.

The refund will be processed to your payment method no later than 14 days after the receipt of the returned products, subject to the condition of the returned products. You will then receive a confirmation email of your refund.

If an item received does not suit us, it is entirely possible to exchange it. You just need to submit your request by email to the address contact@mobellia.com and we will handle your request together.

Please note, however, that the return shipping costs for the product to be exchanged will be at your expense and deducted from your original payment method.

Return shipping costs are your responsibility in case of dissatisfaction, regardless of the condition of the products.

On the other hand, if the product arrived damaged or has a defect, we will cover the return shipping costs.

If you notice an error or wish to modify your order shortly after placing it, please contact us immediately. After a period of 48 hours, it will no longer be possible to cancel or modify your order if it has already been shipped.

In this case, please contact us by email at contact@mobellia.com to arrange the return of your order.

Once your order is confirmed, you will receive a confirmation email with a link to download your invoice.

No, creating an account is not mandatory. However, we recommend that you create one to facilitate tracking your orders and to receive our offers and news in advance.

It is not possible to reserve an item, but you can pre-order it if it is not yet in stock.

Yes, it is possible to order an out-of-stock item through our pre-order system. This allows you to place and pay for your order immediately, and to receive it as soon as the item is available.
new available. The estimated delivery time is indicated during the
pre-order.

Yes, you can place an order by phone from Monday to Friday from 9 AM to 12 PM and from 2 PM to 5 PM by calling us at 04.51.14.19.69.

Yes, all our products are guaranteed for 2 years.

No, unfortunately we do not send samples.

The payment methods offered are as follows:

Bank card: Visa, MasterCard, Carte Bleue, American Express
Bank transfer
Paypal
Payment in 4 installments without fees up to €2000 via Paypal
Payment in 4 installments without fees up to €4000 via Alma
Apple Pay

During payment, several options will be offered to you, including bank transfer. If you select this option, a bank account details (RIB) will be sent to you by email. The order will be definitively validated upon receipt of your transfer, and you will receive a confirmation email.

Yes, Mobellia implements all means to ensure the security of payments. To do this, the Site uses the Shopify Payments solution. This tool allows for total confidentiality of personal data, particularly banking data. Indeed, Shopify Payments is compliant with the PCI Data Security Standard and supports 3D Secure payments. The data is fully encrypted and is never stored on the Site.

Yes, it is possible to pay up to 4 times without fees using Paypal or Alma.

At the time of payment, select PayPal as your payment method. You will then be redirected to the app, where the option for installment payments for a maximum amount of €2000 will be offered to you.

Yes, we occasionally offer promotions. We recommend that you sign up for our newsletter to be informed about them in advance.

When you access your cart to finalize the payment, a "promotional code" section will appear above the order total. This is where you will need to enter your promotional code.

Yes, as a professional, you benefit from a 10% discount on your entire order. For more information on the conditions, we invite you to contact us at the address business@mobellia.com.

You can contact our customer service by email at contact@mobellia.com or by phone at 04 51 14 19 69. We are available from Monday to Friday, from 9 AM to 12 PM and from 2 PM to 5 PM.

A dedicated team is available to assist you at + (33) 04 51 14 19 69 or at the address business@mobellia.com from Monday to Friday from 9 AM to 12 PM and from 2 PM to 5 PM.

Yes, payment by administrative mandate is accepted, please submit your request to the address contact@mobellia.com

Yes, when you make your purchase, VAT is included. However, you can reclaim it during your tax declaration if the furniture is used in the context of your professional activity.

Yes, our products are designed for outdoor use, with materials resistant to rust, moisture, sunlight, and cold.

Our parasols have a UPF50+ protection rating and our cushion covers are water-repellent and treated against UV.

Everything is designed for a worry-free outdoor use. In winter, the structures of our furniture can remain outside, but we recommend storing the cushions to prolong their lifespan.

Our products are designed for outdoor use and require minimal maintenance. A cleaning with soapy water is sufficient, followed by rinsing and drying. The cushion covers, which are removable, are machine washable at low temperatures. For winter, we recommend sheltering them or using a suitable protective cover.

To make it easier for you, a hyperlink to the corresponding cover is directly integrated into each of our product sheets, under the 'Usage Tips' tab.

Yes, our photos are taken by a professional photographer to faithfully reflect the reality of our products.
However, as in real-life situations, the perception of colors can vary depending on the brightness. For example, the gray of our Palma living room can appear slightly beige under strong sunlight.

Yes, it is possible for most of our collections. The Monte Carlo, Palma, Borneo, Amalfi, Elba, and Ostara collections allow you to create a customized living room by choosing the number of seats as well as the color of the frame and cushion covers.

Yes, this customization is available for the Monte Carlo, Palma, Amalfi, and Elba collections. You can choose both the color of the frame and that of the cushion covers according to your preferences.